Returns & Refund Policy
Last Updated: August 14, 2026
At Godspeed Clothing US, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return in accordance with the terms outlined below.
Please review this policy before sending any item back. Returns that do not meet the requirements may not be accepted.
1. Return Eligibility
To be eligible for a return, please contact us within 14 days of receiving your order.
Returned items should:
- Be unused and unworn
- Be in their original condition
- Be clean and free from damage, stains, odors, or signs of wear
- Include original tags and packaging where applicable
- Be accompanied by the order information needed to identify the purchase
Items that have been worn, washed, altered, damaged, or otherwise used may not qualify for a return.
2. How to Request a Return
Before sending an item back, please contact our customer service team at:
Email: [email protected]
Please include your order number, the item you wish to return, and the reason for your return.
Our team will provide return instructions and, when applicable, the return address. Please do not send items to an address without first contacting us, as this may delay the processing of your return.
3. Return Shipping
Unless an item arrives damaged, defective, or incorrect, the customer may be responsible for the cost of return shipping.
We recommend using a trackable shipping service when returning an item. Godspeed Clothing US is not responsible for returned packages that are lost or damaged while being shipped back to us.
If you receive an incorrect, damaged, or defective item, please contact us as soon as possible with your order details and clear photographs of the issue so we can review the situation and determine the appropriate resolution.
4. Refunds
Once your returned item is received and inspected, we will review the return and notify you whether it has been approved.
If your return is approved, the applicable refund will be processed to the original payment method.
Please allow your payment provider or financial institution additional processing time for the refund to appear in your account. The exact timing may vary depending on your payment method and provider.
5. Exchanges
If you need a different size or item, please contact us at [email protected] before returning your purchase.
Depending on product availability, we may be able to assist with an exchange. An exchange is not guaranteed if the requested item or size is unavailable.
6. Damaged, Defective, or Incorrect Items
We recommend inspecting your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly at [email protected].
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item and packaging, when applicable
After reviewing the issue, we will determine the appropriate solution, which may include a replacement, exchange, or refund where applicable.
7. Non-Returnable Items
Certain items may not be eligible for return because of their condition, use, customization, hygiene considerations, or other applicable restrictions.
We will confirm whether an item qualifies for return when you contact us.
8. Sale or Promotional Items
Items purchased during a sale or promotional offer may be subject to specific return conditions. Any applicable restrictions will be communicated with the relevant promotion or product information.
9. Late or Missing Refunds
If your return has been approved and you have not received your refund after the applicable processing period, first check your bank or payment account.
If the refund still does not appear, please contact us at [email protected] so we can assist you.
10. Order Cancellations
If you need to cancel an order, contact us as soon as possible at [email protected].
We cannot guarantee that an order can be canceled after it has been processed, packed, or shipped. Once an order has shipped, it may need to be handled through the return process described in this policy.
11. Policy Changes
Godspeed Clothing US may update this Returns & Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage customers to review the current policy before making a return request.
12. Contact Us
If you have questions about returns, refunds, exchanges, damaged products, or your order, please contact us:
Godspeed Clothing US
Email: [email protected]
We are committed to helping make your shopping experience with Godspeed Clothing US as straightforward and convenient as possible.
